Jonathan has over 27 years experience in the hospitality industry, he has successfully operated his own businesses as well as helped many others to grow theirs. Since 2010, he has helped a number of restaurants, hotels and hospitality businesses, become more efficient, customer oriented and profitable. Jon is also the author of Business Recipes for Success: Four Steps to Building a Successful Restaurant and Hospitality Business.
Presentation Title: How to FEED your hospitality business, improve customer satisfaction, employee loyalty and profits
Presentation Synopsis:
1. How Feeling, Environment, Experience and Development (FEED) impact your hospitality business.
2. Developing brand values and having a consistent message
3. Activating your team in improving efficiency, service and customer experience
4. Importance of creating and implementing standard operating procedures
5. Engaging your customer journey
